K2 & Chem Hub Shipping & Returns Policy

Ensuring Secure Delivery of High-Quality Research Chemicals, Herbal Products, and Shipping Services.
At K2 & Chem Hub, we prioritize the safe and discreet delivery of your research chemicals and herbal products. Our shipping and returns policy ensures a smooth experience for all our customers.
Research Chemical Shipping Information
Discreet Packaging
All orders, including synthetic cannabinoids and novel psychoactive substances, are shipped in unmarked, discreet packaging to protect your privacy.
Shipping Methods
We offer various shipping options for our research chemicals and herbal blends:
- Standard Shipping (5-7 business days)
- Express Shipping (2-3 business days)
- Overnight Shipping (1 business day, where available)
International Shipping
We ship our lab supplies and bulk powders internationally, subject to local laws and regulations.
Tracking
All research chemicals and herbal product orders come with tracking information, sent via email once your package is dispatched.
Order Processing
- Orders for in-stock items are typically processed within 1-2 business days.
- Custom or bulk orders of research chemicals may require additional processing time.
Shipping Restrictions
We do not ship to locations where our products, including synthetic cannabinoids and novel psychoactive substances, are prohibited. It is the customer’s responsibility to ensure compliance with local laws.
Returns and Refunds
Return Policy
Due to the nature of our products, we have a strict no-return policy for open-research chemicals and herbal blends.
Damaged or Incorrect Items
If you receive damaged lab supplies or incorrect research chemical products:
- Contact us within 48 hours of delivery.
- Provide the order number and photographic evidence of damage or incorrect item.
- We will arrange for a replacement or refund at our discretion.
Refund Process
- Approved refunds are processed within 5-7 business days.
- Refunds are issued using the original payment method.
Cancellations
- Orders can be canceled before shipping for a full refund.
- Once an order of research chemicals or herbal products has been shipped, it cannot be canceled.
Customer Satisfaction Guarantee
We stand behind the quality of our research chemicals and herbal blends. If you’re unsatisfied with your purchase, contact our customer service team for assistance within 30 days of receipt.
Contact Us
For any questions about shipping, returns, or our research chemical and herbal product policies, please get in touch with us at:
- Email: [email protected]
- Phone: +17062500866
At K2 & Chem Hub, we’re committed to providing top-quality research chemicals and herbal products with secure, discreet shipping and a fair return policy. Your satisfaction and safety are our top priorities.